XSSTOCK – Brisbane Building, renovation, home, garden and office equipment

XSSTOCK Frequently asked questions

Questions about buying and selling.

1	What forms of payments are accepted?
2	How safe is it to use my credit card over the internet?
3	When will my credit card be debited?
4	What makes xsstock different from other excess stock websites?
5	How do I find a specific item?
6	How do I add the item to my shopping trolley?
7	How do I delete an item from my shopping trolley?
8	How do I use the shopping trolley?
9	How much will I be charged for delivery?
10	How long does delivery take?
11	Can I have my goods delivered to a post office box?
12	What happens if I am not home when the goods are delivered?
13	How do I check what stage my order is at?
14	Can I cancel an order and how do I do it?
15	What is xsstock returns policy?
16	How do I change my delivery address?
17	How do I update my details, including my email address?
18	How do I change my logon password?
19	Can I add more items to my order?
20	Do I have to have goods delivered to my address?
21	Can I have the goods delivered to more than one address?
22	My account says that my order has been placed but it has not been dispatched. Why?
23	My delivery has not arrived within the expected time. What do I do?
24	Are my personal details going to remain private?
25	How to price your products correctly?
26	How much commission do I pay when I sell my products?

1. What forms of payments are accepted? Credit card (Visa, Bankcard, Master Card) and cheque by prior arrangement.
2. How safe is it to use my credit card over the internet? St.George Internet Banking places a high priority on security and confidentiality and takes internet security very seriously. Encryption of information between the customer and St.George Internet Banking is provided by an industry standard 128-bit SSL encryption technology. This is the current security standard utilised by most banks in Australia in connection with their internet banking customers. In addition to our sophisticated cryptographic implementation, robust firewall technology is employed to help to protect St.George Internet Banking IT partner's systems and customer's information against intrusion from the Internet. For more detals on St.George Internet Banking security policies and procedures please visit their web site and read their Security details HERE. There are some measures YOU can take to help protect your financial details. Some security guidelines and tips are detailed HERE.
3. When will my credit card be debited? Your card will be debited so soon as you hit the PAY button on the St.George Internet Banking payment gateway page.
4. What makes xsstock different from other excess stock websites? We different because we are the only web site in Australia that it is free to browse for a product as a buyer and free to list a product as a seller.
5. How do I find a specific item? 1. You can select a category from the list on the left of the page. 2. You can search for a product by keywords, locations and prices HERE. 3. You can browse through products by category HERE 4. You can click on one of the specials on the left. 5. You can click on a product in the weekly specials scrolling banner just under the product images on the home page. 6. You can contact us HERE and fill out the form and we will contact you when you requested product becomes available.
6. How do I add the item to my shopping trolley? Click the orange ADD TO CART text on the bottom left of the product details page OR click on the product image on the product details page. You will then be taken to the trolley page where you can change the quantity of products.
7. How do I delete an item from my shopping trolley? To delete a product form your shopping trolley just cange the product quantity to 0 (zero) and hit ENTER or TAB keys.
8. How do I use the shopping trolley? The shopping trolley (cart) behaves in much the same way as a trolley at the supermarket. You select products for purchase by adding them to your trolley and then take the trolley to the checkout to make a payment for the products. You can view your trolley and it's contents at any time by clicking on the VIEW CART text at the bottom of the product details page or on the left below the Categories Menu. From here you can change the quantity of your selected products or remove them from your trolley. Once you are happy with the products and quantites in your trolley press the Cash Register button at the bottom of the page. You will then be taken through to the paymant gateway where you can select a payment method and make payment for your goods.
9. How much will I be charged for delivery? The delivery charge will depend on the size and quantity of the product and the method of transport used. The seller will list the available transport methods in the product description. The buyer will send the courier/transport to pick up the goods. This means the buyer selects the courier/transport method and therefore is responsible for all charges for shipping.
10. How long does delivery take? Your courier company should be able to give you delivery times at the time you book the job.
11. Can I have my goods delivered to a post office box? Yes, if the goods are small enough. Of course you couldn't get a pallet of bricks or tiles (for example) delivered to a post office box, but a small item such as a power point should be accepteble.
12. What happens if I am not home when the goods are delivered? Please chack with your courier/transport company as to the procedure to follow if you won't be home for the delivery.
13. How do I check what stage my order is at? The status of your orders are listed in the "My Account" section of the xsstock.com.au website, under the "My Orders" menu item. You can also email scott@xsstock.com.au at any time and ask what stage your order is at.
14. Can I cancel an order and how do I do it? No, you can not cancel an order.
15. What is xsstock returns policy? Please check our Terms and Conditions page for details.
16. How do I change my delivery address? To change your delivery address you must log in to your account from the Member's section using your user name (email address) and password. From here select Update Profile from the same Member's box and change the details as necessary on the page. To save your new details just click on Next at the bottom of the page. Clicking Next will save your details and take you to another page where you can change more details. To save these details hit Save at the bottom of the page.
17. How do I update my details, including my email address? You can not change your email address yourself. You must contact XSSTOCK to change your email as this is your user name and is used for site security. To change your details you must log in to your account from the Member's section using your user name (email address) and password. From here select Update Profile from the same Member's box and change the details as necessary on the page. To save your new details just click on Next at the bottom of the page. Clicking Next will save your details and take you to another page where you can change more details. To save these details hit Save at the bottom of the page.
18. How do I change my logon password? To change your details you must log in to your account from the Member's section using your user name (email address) and password. From here select Update Profile from the same Member's box and change the details as necessary on the page. To save your new details just click on Next at the bottom of the page. Clicking Next will save your details and take you to another page where you can change more details. To save these details hit Save at the bottom of the page.
19. Can I add more items to my order? Yes you can add as many items as you like to your order. Just click the product image or the ADD TO CART text on the product page. This will add the products to your trolley and take you to the trolley page.
20. Do I have to have goods delivered to my address? No. You can list any address for the delivery of goods.
21. Can I have the goods delivered to more than one address? You can organise this with the seller once the purchase has been made.
22. My account says that my order has been placed but it has not been dispatched. Why? The Seller should contact you after you make a purchase. If the seller has not contacted you within 7 days please notify XSSTOCK.
23. My delivery has not arrived within the expected time. What do I do? To find out why your delivery has not arrived by the expected time you should contact your courier company and ask them.
24. Are my personal details going to remain private? XSSTOCK takes your personal details and privacy very seriously. Please check or privacy policy HERE.
25. How to price your products correctly? Products should be priced so that your products sells. This means the product should be less that a trade/retail price. If the product is damaged the price should be at least 1/2 of the retail price.
26. How much commission do I pay when I sell my products? The standard rate for commision is 25%.